Quality Monitoring (SLA/KPI’s)
Our quality management systems are our service delivery model. Our quality auditing systems enable performance targets to be measured and reviewed enabling us to ensure our Service Level Agreements are met.
Key Performance Indicators dictate continual improvement and measure our performance during client review meetings, which when presented provide historical data and trend analysis.
Management and Communication
We also realized that nothing could be achieved without high quality management, good communication support from all our staff. We believe it’s the dedication shown by our Contract Managers and Area Supervisors that underpins very successful client relationships.
To assist with response times, all field-based management employ mobile messaging system, ensuring they can be easily reached both by the client, our head office coordinators and mobile supervisors. This enables any staffing or operational issues to be professionally handled and quickly resolved.
Innovation within the cleaning industry can be limited as products and equipment and ways of cleaning, technically remain the same. The real innovation is the way we harness and use technology to create efficiencies within our management team allowing them to spend more time on our client’s sites.
Our entire operations management team have been issued with Apple’s iPad, this fantastic equipment allows them to communicate, audit cleaning standards, check ID documentation, order materials and equipment through our supplier’s online systems and log and report defective equipment for repair.
Our innovation also extends to our online training and induction an industry first and totally unique. As an innovative business we constantly seek new ways of working, enabling us to deliver value, and service excellence for our clients.